FAQ
Frequently Asked Questions (FAQ) | VibexHouse
Got questions? We’ve compiled answers to our most common customer inquiries below. If you can’t find what you’re looking for, feel free to contact our support team at service@vibexhouse.com.
Order & Payment Questions
1. How do I place an order?
Simply browse our store, add your favorite items to the cart, proceed to checkout, fill in your shipping information, and complete the payment. Once your order is confirmed, you will receive a confirmation email instantly.
2. What payment methods do you accept?
We support all mainstream global payment methods, including Credit Card, Debit Card, PayPal, and other secure online payment channels. All transactions are encrypted and fully secure.
3. Can I modify or cancel my order after payment?
Order modifications or cancellations are only available before shipment. Please contact our customer service within 24 hours of placing your order if you need to adjust product styles, sizes, addresses or cancel the order. Once the order is shipped, no changes or cancellations can be made.
4. Why was my payment declined?
Payments may be declined due to insufficient funds, card verification failure, bank security restrictions, or temporary payment channel errors. You can try another payment method or contact your bank for help. Feel free to reach out to our team if the issue persists.
Shipping & Delivery Questions
1. Do you ship worldwide?
Yes, VibexHouse provides worldwide shipping services to most countries and regions globally.
2. How long will my order take to arrive?
Standard shipping time normally ranges from 7–10 business days, depending on your destination country, local logistics efficiency and customs clearance progress. Peak seasons may cause slight delays.
3. How can I track my order?
After your order is shipped, you will receive a shipping notification email with a unique tracking number and a tracking link. You can check your package status online anytime.
4. Will I be charged customs duties?
Import duties and taxes are determined by your local customs policy. They are the buyer’s responsibility if applicable. We do not cover any customs fees or local import taxes.
Product & Size Questions
1. Are your product sizes standard?
All our products follow international size standards. Each product page includes a detailed size chart with specific inch/cm data for reference. We strongly recommend checking the size chart before purchasing to avoid size mismatch.
2. Are the product pictures accurate?
All product images are real-shot and professionally edited to restore the actual color and style of the items. Minor color differences may exist due to different monitor display settings, which do not affect the overall style and quality of the products.
3. How to maintain my apparel and accessories?
We suggest hand washing with cold water for delicate items, avoiding high-temperature washing and long-time sun exposure. Please follow the washing label on the product for detailed maintenance instructions to prolong service life.
Return, Refund & After-Sales Questions
1. What is your return policy?
We accept returns and exchanges for unused, unwashed, intact products with original packaging within 30 days of delivery. For detailed terms, please check our Return & Refund Policy page.
2. How long will I receive my refund?
Once we receive and inspect your returned items, we will process your refund within 3–7 business days. The actual arrival time of the refund depends on your original payment channel’s processing rules.
3. My item arrived damaged/defective, what should I do?
Please contact our customer service within 48 hours after receiving the package, attach clear photos or videos of the damaged products and packaging. We will verify the issue and provide a full refund or free reshipment solution for free.
Other Questions
1. Do you support wholesale or custom cooperation?
Yes, we support wholesale, bulk order and brand cooperation. If you have business cooperation needs, please send your detailed demands to our official email: service@vibexhouse.com.
2. How to subscribe to your newsletter and get discounts?
You can subscribe to our newsletter on our website homepage to get the latest new product updates, exclusive discount codes and limited-time promotion activities.
Contact Us
Still have questions? We are always here to help!
Email: service@vibexhouse.com Website: vibexhouse.com
We will reply to all inquiries within 24–48 business hours.