Refund policy
Refund & Return Policy | VibexHouse
Effective Date: September 11, 2026
Thank you for shopping at VibexHouse. This Return & Refund Policy applies to all purchases made on our website vibexhouse.com. The following terms explain our rules for returns, exchanges, and refunds. By placing an order with us, you agree to the policy below.
Return Eligibility
We accept returns and exchanges within 30 calendar days from the date of delivery. To be eligible for a return, items must be unused, unwashed, undamaged, and in original condition with all original tags and packaging attached. Final sale items, discounted clearance goods, and personalized products are not eligible for return or exchange.
Non-Returnable Items
The following items cannot be returned or refunded due to hygiene or sales regulations:
Accessories, clearance sale products, personalized custom items, and goods marked as final sale. We reserve the right to determine the final eligibility of returned items.
Damaged or Defective Items
If you receive damaged, defective, or incorrect items, please contact our customer support within 48 hours after delivery. Kindly provide clear photos or videos of the product condition and package exterior. After verification, we will offer a full refund, free replacement, or reasonable compensation according to the actual situation, with no extra cost for customers.
Return Process
Before returning any products, you must contact our support team to obtain an official return authorization. Unauthorized returns may not be accepted or processed. Once your return request is approved, we will send you detailed return instructions. Please ship the items back following our guidelines and keep the shipping receipt for reference.
Shipping Fees for Returns
If the return is caused by personal reasons such as dislike, incorrect size, or unnecessary purchase, the customer is responsible for the return shipping fee. If the return is caused by our errors, including defective products, wrong items, or shipping mistakes, we will cover the return shipping cost.
Refund Processing Time
After we receive and inspect your returned items, we will confirm the return status and process your refund within 3–7 business days. The refund will be returned to your original payment method. The actual arrival time depends on the processing rules of your bank or payment platform.
Order Cancellation
Customers can cancel their orders free of charge before the goods are shipped. Once the order has been processed and shipped, order cancellation is no longer available. If you need to cancel an unshipped order, please contact our customer service promptly.
Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Any changes will take effect immediately after being posted on this page. Your continued purchase and use of our website after policy updates means you accept the revised terms.
Contact Information
If you have any questions about returns, exchanges, or refunds, please feel free to contact our support team.
Email: service@vibexhouse.com Website: vibexhouse.com
VibexHouse Team